Refund policy

 

Returns & Exchanges

We make returns & exchanges easy. You can return your purchase for an exchange or a full refund within 14 days of purchase. The only condition is your purchase must be unused, in original condition with all tags attached and returned in the original packaging. You will be responsible for paying for your own shipping costs for returning your item and your original shipping cost will not be refunded.

To return your purchase, please email sales@lodstore.com.au for assistance.


*** IMPORTANT ***

LOD Store does not sell used products. Your item must be returned in new and unused condition with all tags attached and in the original packaging.

The shipping cost of your order will not be refunded.


Original condition

Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.

Refunds

We will refund your purchase within 7-10 days of receiving the item.  Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the original purchase or deduct the value of the gift from your refund.

Exchanges

If you would like to exchange your goods, we recommend placing a new order on our website for the exchange product at the same time as returning your original items for refund to avoid exchange items selling out. We also offer store credit which can be applied to your account. Please let us know this when you call or email.

Faulty Products

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse.  In the rare circumstance that your item has a defect, please send it back to us with the Return Form filled out and the goods will be assessed. We may also consult with the supplier and/or manufacturer.  If the product is found to be faulty you will receive a full refund or replacement excluding the shipping cost, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment process.

Terms and Conditions for Stock Clearance and Specific Items

  1. Stock Clearance Items
    All items marked as stock clearance are sold as-is and are not eligible for return or exchange. Please ensure you carefully review your selection before completing your purchase.
  1. Hygiene-Sensitive Products
    For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:
    • Jewelry
    • Drink bottles
    • Socks
    • Underwear

These terms are in place to maintain the highest standards of safety and customer satisfaction. For any questions or concerns, please contact our customer support team before making a purchase.

Click & Collect

For orders where you have chosen Click and Collect, we will contact you via email as soon as your order is ready to go (please wait for this before coming down). Once you have been advised your order is ready to collect, please come into the below address in our store opening times.

LOD Store

1/61 Cool Store Rd,

Hastings VIC 3915


Opening Hours

MON-FRI 9AM to 5PM

SAT 9AM to 2PM


For additional information please contact our Customer Service Team on (03) 5979 4899.